Refund policy

At Grampys Sweet Treats, we take great pride in providing high-quality products to our customers. However, we understand that occasionally, issues may arise. Please review our return and refund policy below to ensure a smooth and satisfactory experience.

Returns and Refunds

Damaged Products:
We only accept returns and provide refunds for products that are damaged upon arrival. If you receive a damaged item, please contact us immediately.

How to Request a Return

  1. Contact Us:
    Before returning any items, you must first get authorization from us. Please email us at Lameychris@aol.com within 7 days of receiving your order. Include your order number, a description of the damage, and photos of the damaged item(s).

  2. Return Authorization:
    Once your return is approved, we will provide you with further instructions on how to send the damaged product back to us. Please do not send any items without prior authorization, as unauthorized returns will not be accepted.

  3. Returning the Product:
    Carefully pack the damaged product, including all original packaging and materials. Once we receive and inspect the returned item, we will process your refund.

Refund Process

  • Refund Approval:
    After receiving your return and inspecting the condition of your item, we will notify you via email of the status of your refund.

  • Refund Method:
    If your return is approved, a refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.

Important Notes

  • Timeframe:
    Refund requests must be made within 7 days of receiving your order.

  • Return Shipping Costs:
    You are responsible for any return shipping costs unless the return is due to an error on our part.

  • Final Sale Items:
    Please note that all items not damaged upon arrival are considered final sale and are not eligible for return or refund.

For any further questions or to initiate a return, please contact us at Lameychris@aol.com.

Thank you for choosing Grampys Sweet Treats! We appreciate your business and are here to ensure you have a sweet experience with us.